Legal

Policies & terms

Clear, plain-English documents that explain how Brainhub works, what we protect, and what we ask of you.

Privacy Policy

What we collect, why, and your rights.

Terms of Service

The agreement between you and Brainhub.

Refund Policy

How refunds on credits work.

Cookie Policy

Cookies we use and how to control them.

Acceptable Use Policy

What you can — and can't — build on Brainhub.

Our principles

Written to be readable

We keep our policies short, plain-spoken and human. If anything is unclear, email [email protected] and we'll rewrite it.

Your data is yours

You own what you create. We never train foundation models on your content.

Transparent billing

One unit — credits at $0.10 each. Refunds within 14 days on unused credits.

Security by default

Encrypted in transit and at rest. SOC2 Type II with reports available on request.

Report a security issue

Found a vulnerability? Please email [email protected]. We respond within one business day and honor a responsible disclosure policy.

Data subject requests

Access, export or delete your data any time. Email [email protected] or use the tools in your account settings.